Employment Opportunities

Corporate Affairs Coordinator

Corporate Affairs Coordinator

Long Island Power Authority seeks a smart, tech-savvy, highly motivated professional with an attention to detail for the position of Corporate Affairs Coordinator.

If you are a positive, creative, energetic individual interested in working for a public power company with a mission to enable clean, reliable, and affordable electric service for our customers on Long Island and the Rockaways, then consider applying for the Corporate Affairs Coordinator position at LIPA. Under the supervision of the Vice President of Policy, Strategy and Administration, this career opportunity requires an individual to be responsible for coordinating all Board of Trustees activities and assisting with internal and external public communications including the creation and review of presentations and other externally facing documents/publications for the Authorityís Board, Chief Executive Officer, and other senior management.

Responsibilities:

Board of Trustees:

  • Coordinate the preparation and planning of all Board of Trustee activities including scheduling of Board and Committee meetings, briefing calls, and Trustee training and development activities; preparing Board and Committee meeting agendas, minutes, presentation materials, correspondence and other related documents.
  • Create and maintain Board books (electronically and hard copy).
  • Establish working relationship with the Trustees in verbal, written, and electronic correspondence.

Corporate Affairs:

  • Assist with external and internal corporate communications objectives including the development and design of materials such as presentations, reports, and communications documents.
  • Coordinate digital content through posting, maintenance and monitoring of LIPA website content including managing, updating and verifying accuracy of documents on the website and the Intranet.
  • Create, develop, review, and edit internal and external facing documents, reports, and visual presentations.
  • Prepare reports and presentations, including flowcharts, diagrams and tables, as required by senior management and the Board of Trustees.
  • Support the creation and management of an Office 365/SharePoint based document management system.
  • Perform other related duties as required.

This trusted team member must have the ability to provide research, compile and summarize a variety of informational materials; design presentations and printed materials, compose correspondence independently or from brief instructions; accurately record and maintain records; establish and maintain effective working relationships with employees, supervisors, other departments, officials and the public; recommend solutions and adopt effective courses of action; plan, organize, and schedule priorities; and communicate effectively, verbally and in writing.

Job Requirements:

  • Advanced computer skills, Excel, Word, PowerPoint, Outlook
  • Proficient in Photoshop, InDesign, Quark or similar software
  • Excellent spelling, grammar, and editing skills
  • Bachelorís degree; major in English or Business preferred.

LIPA offers a competitive salary and benefits package commensurate with experience and responsibilities. Salary Range: $60,000-$75,000/year

Applying:

Interested parties should submit their cover letter and resume to Barbara Ann Dillon, Director of Human Resources and Administration, at jobs@lipower.org

Manager of Customer Operations Oversight

Manager of Customer Operations Oversight

Assisting the Director of Customer Service Oversight and Stakeholder Relations in overseeing LIPAís Service Providerís (PSEG LI) performance with respect to customer-facing systems, processes and programs, the Manager will work with the Operations Oversight department, the Service Provider, and Department of Public Service (DPS) staff to develop and analyze data, information, reports, key performance indicators, etc. to assess the performance of the Service Provider and to identify best practices and opportunities for technology innovation and procedural and process improvements.

The Manager will carry out this responsibility by:

  • Monitoring and assessing the Service Providerís performance in meter reading, billing, collection, and related back-office functions through review of reported performance, field observation, and investigations as required.
  • Assessing the Service Providerís performance against existing metrics and targets
  • Developing new metrics and changes to existing metrics
  • Monitoring improvement initiatives
  • Reviewing and analyzing results of customer satisfaction surveys to identify opportunities for improvement
  • Assessing the Service Providerís progress in utilizing advanced technologies to improve service and customer choices, including advanced metering and technologies that promote customer engagement and interaction with the utility.
  • Developing and maintaining familiarity with industry best practices and performance trends in customer service and related application of new technology.
  • Identifying areas requiring in-depth review and coordinating with LIPAís Director of Audit

The Manager will also:

  • Assist the Director in reviewing the Service Providerís proposals and implementation of programs under the Utility 2.0 Long Range Plan and Annual Updates
  • Develop and maintain strong collaborative relationships with the Service Provider and DPS staff to facilitate oversight of Service Providerís performance
  • Support Operations Oversight Departmentís Emergency Oversight activities during storm and other events.
  • Review proposed operating and capital budgets, and monthly and year-to-date variances from approved budgets
  • Assist the Director and the Manager of Customer Service Oversight with complaint and appeal resolution.
  • Perform other duties and job functions as assigned.

Requirements:

  • Minimum 5 yearsí experience in utility operations with emphasis on customer service and technology applications.
  • BS/BA degree in Business, Mathematics, Economics or Engineering with strong emphasis on quantitative analysis.
  • Demonstrated expertise in applying analytical tools, methodologies, and frameworks to business or policy issues in the electric or natural gas industries.
  • Ability to analyze processes and data related to service providerís performance and identify key trends and anomalies
  • Ability to communicate effectively with Operations Oversight and senior staff on matters related to the service providerís performance
  • Excellent oral and written communication skills, including communicating with technical and managerial audiences
  • Proficiency in Word, Excel, PowerPoint
  • Project management skills
  • Ability to think strategically
  • Adaptable to changing business conditions
  • Demonstrated ability to work independently as well as build consensus and support teams in a professional manner
  • Excellent organizational and project management skills with the ability to work on multiple projects simultaneously with attention to detail for timely and accurate completion.

LIPA offers a competitive salary and benefits package commensurate with experience and responsibilities.

Applying:

Interested parties should submit their cover letter and resume to Barbara Ann Dillon, Director of Human Resources and Administration, at operationsoversightjob@lipower.org

Long Island Power Authority (LIPA), a corporate municipal instrumentality of the State of New York, and is an equal opportunity employer.

Equal Employment Opportunity

LIPA is an equal employment opportunity employer. Hiring and employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic predisposition, pregnancy or any other factor protected by law. Furthermore, LIPA is prohibited from considering the political affiliation of applicants or employees in employment decisions.

Disabilities

LIPA does not discriminate in hiring and employment decisions on the basis of disability and is committed to compliance with all applicable federal, state and local laws regarding disabilities. LIPA shall provide reasonable accommodations to all employees with disabilities to enable them to perform the essential functions of their jobs, as required by law. Any employee seeking an accommodation must contact the Human Resources Department.

LIPAís Reasonable Accommodations and Americans with Disabilities Act (ADA) Coordinator is the Director of Human Resource and Administration Barbara Ann Dillon. LIPAís General Counsel Jon Mostel is the alternate Reasonable Accommodations and ADA Coordinator.

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Executive Order No. 161 - Ensuring Pay Equity by State Employers

Applicants for employment with the Long Island Power Authority, please note: New York State Governor Cuomo recently issued Executive Order No. 161 (EO 161) entitled ďEnsuring Pay Equity by State Employers.Ē The Executive Order bars state entities from asking for or requiring that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as that individual has been extended a conditional employment offer that includes compensation.