Contact LIPALIPA Customer Services Phone Directory
If you have a question or concern, please feel free to call us between the hours of 8:00am and 8:00pm, Monday through Friday, except holidays. To report an electric problem or emergency, our customer representatives are available to assist you 24 hours a day, seven days a week.
| LIPA Services | In Service Area | Out of Service Area |
| Report an Outage........................... | 1-800-490-0075 | 631-755-6900 |
| Automated Services....................... | 1-800-490-0015 | 631-755-6291 |
| Billing Inquiries............................... | 1-800-490-0025 | 631-755-6000 |
| Braille Bill Information.................... | 1-800-490-0025 | 631-755-6000 |
| Business Call Center.................... | 1-800-966-4818 | 631-755-3417 |
| Community/Safety Programs....... | 516-545-5292 | 516-545-5292 |
| Customers on Life-Support.......... | 1-800-490-0025 | 631-755-6000 |
| Economic Development................ | 1-800-528-2005 | - |
| Electric Emergencies..................... | 1-800-490-0075 | 631-755-6900 |
| Energy Conservation Infoline....... | 1-800-692-2626 | - |
| Excavation Information................... | 1-800-272-4480 | - |
| Eye Saver Services......................... | 1-800-490-0025 | 631-755-6000 |
| Friendly Follow-Up Program......... | 1-800-490-0025 | 631-755-6000 |
| Hearing and Speech-Impaired.... |
- |
631-755-6660 |
| Peace of Mind Program................. | 1-800-490-0025 | - |
| Police and Firefighter Training..... | - | 516-545-5292 |
| Safety Demos for Students........... | - | 516-545-5292 |
| Si Habla Espanol............................ | 1-800-490-0085 | 631-755-6800 |
| Turn On/Off Service......................... | 1-800-490-0025 | - |
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Customers on Life-Support
If someone in your family uses life-support equipment, please
let us know about it. This service provides additional
protections for you and is critical during storms or major
outages. Back to top
Friendly Follow-Up Program
Through this service, you can designate a relative or trusted
friend to receive notice that your LIPA bill is overdue. This
person is not responsible for paying bill, but can help you keep
track of your LIPA account. At times of lengthy absences from
your home or during illness, this service provides helpful
protection for you. Back to top
Hearing/Speech Impaired (TTY)
We have special equipment to receive typewritten messages by
telephone from hearing and speech impaired customers who have
compatible (TTY) devices at home. We provide this service 24
hours a day, seven days a week. Please call (516) 755-6660 to
use this service. Back to top
Large Print and Braille Bill Information
For the visually impaired, we’ll provide a large print bill. If
you are having difficulty reading your current bill, you can
request a large print bill. If someone you know is blind and
reads Braille, we’ll provide them with a summary of their bill
in Braille, along with a regular statement.
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Peace of Mind
Program
If you or any member of your immediate family is hospitalized,
we will extend the payment date of your LIPA account 30 days
during your hospitalization. We do not want our customers to
have to worry about paying their bill while they are
hospitalized. Back to top
Si Habla Espanol
Si tiene alguna pregunta sobre su cuenta con LIPA, o si desea
obtener informacion sobre algunos de nuestros programas, por favor
llame a nuestro departamento de Servicio al Cliente y pida hablar
con uno de nuestros representantes de habla hispana.
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