Frequently Asked Questions

Now, instead of multiple paper bills, Get all of your bills in one electronic file!. Read the following frequently asked questions.

What is TEMPO?
TEMPO is an electronic billing and payment program for commercial customer who are on summary billing. Customers enrolled in TEMPO receive email notifications when the billing file is ready. By registering for TEMPO, customers are also agreeing to pay bills electronically on the TEMPO Web site. In addition, TEMPO offers budget billing for commercial accounts. Back to top

What is a Summary account?
A summary account combines multiple accounts under one account number. Each account associated with a summary is a location where electric service is being provided. These accounts used to be billed separately and multiple payments were made. A summary account allows for one bill to be rendered and one payment to be accepted. Back to top

Can I have one account with all my summaries?
Yes. TEMPO can combine all your accounts into one large summary billing. Back to top

What accounts are eligible?
All non residential, summary accounts are eligible to enroll in TEMPO, providing the account is active and not in arrears. Back to top

Why is my account ineligible?
There are a number of reasons why your account may be ineligible. You cannot enroll in TEMPO
billing if:

  • Your account is in arrears.
  • Your account is not a summary billed account.
  • Your account is listed a residential account.
  • Your account is no longer active.

Back to top

What should I do to make the account eligible?
For accounts in arrears, you can join TEMPO billing once the bill is paid in full. If your account is not a summary account, please contact our customer representatives at 1-800-490-0025 for your billing options. Back to top

What is TEMPO Budget Billing?
Budget billing through TEMPO summarizes the annual cost for all accounts to arrive at a monthly budget amount. The same amount is paid every month to avoid times during the year when electric used may be considerably more than other months. It allows for spreading the cost over 12 months.
Back to top

How is the budget calculated?
The budget is calculated by taking the last 12 months of billing costs and dividing by 12 to obtain a monthly figure. Back to top

Will the budget amount change during the year?
You account will be reviewing monthly for increases or decreases in usage. In the 6th month, the monthly budget amount will be adjusted if the consumption exceeds or is reduced by 12%.  Back to top

If I want to come off budget billing, what should I do?
During the first year you enroll in budget billing, we ask that you remain on budget billing for 12 full months. After that, you may come off anytime. Contact our customer representatives at 1-800-490-0025 for assistance. Back to top

How am I notified of my billing file?
For the first 2 months after you have enrolled, your bill will be sent via US Mail and an email will be sent to your email address advising you a new bill is available to be downloaded. Beginning with the 3rd month, you will only receive the email. Back to top

What kind of bill do I receive?
A file will be available on the Web site for you to download. An email will be sent when it is ready for viewing. Back to top

What does the bill file look like?
The bill file is provided in a standard CSV format which can be uploaded into a variety of commercial and proprietary software, including Microsoft Excel and Microsoft Access. Back to top

Can I have more than one email address receive the bill notification email?
When you enroll in TEMPO, we will ask you to supply an email address that is a distribution list. You will manage this distribution list to include as many addresses as you would like. Back to top

What date will my bill be created?
The date of your bill is determined by the first summary account you have enrolled. That date will be used for all associated summary accounts. A single bill file will contain all associated billing information. Back to top

How will I log into the TEMPO website?
During enrollment, you will create a password and we will provide your TEMPO ID. You will use the TEMPO ID and Password to log in. Back to top

If I have forgotten my password, what should I do?
Please call our customer service representatives at 1-800-490-0025 and they will be able to assist you. Back to top

If I have forgotten my TEMPO user id, which should I do?
Contact our customer service representatives at 1-800-490-0025 with one of the summary customer ids associated with the TEMPO account. They will be able to assist you. Back to top

How do I make my monthly payments?
Payments will be made through the TEMPO Web site. You will provide your bank account number and routing number. You will be able to save this information if you choose. Your payment will be sent to your bank through an ACH transaction. Back to top

How will I know if my payment has been accepted?
You will be able to view the status of your payment on the TEMPO Web site. Once the payment has been processed, you will receive an email confirmation. Your payment may take up to 3 business days to reflect against your balance. Back to top

Last Updated: 02/25/2008